Water Softener Repairs

Looking for water softener repair companies?

Lone Star Water Service can repair and service most major brands including: 

  • Clack
  • Kenmore
  • Fleck
  • Autotrol
  • Ecowater
  • Pentair
  • GE,
  • Whirlpool,
  • NorthStar,
  • Culligan
  • Many more brands.

If you’re looking for a new water softener system, see our installation page.

Do you need a water softener repair?

Water softener systems are useful additions to any home and are important for people suffering from hard water. Although they are normally very reliable and typically require limited maintenance, they sometimes break and leave the homeowner seeking repair services. That’s where Lone Star Water Services enters the picture.

Looking to improve the water quality in your San Antonio or Austin home? At Lone Star Water Services, our experts are ready to assist with their years of experience with water softener repairs and installations

It doesn’t matter if you need help selecting the perfect system for your home or whether a major or minor water softener repair is needed to get your system operating properly once again. We want all our customers to start enjoying safer and fresher water as soon as possible.

Water Softener Repairs

How do I know my water softener needs repair?

    • Your drinking glasses have water spots on them after they’re washed and dried
    • Soap doesn’t lather well and doesn’t rinse completely
    • Your hair doesn’t rinse completely and has a dull appearance instead of shiny
    • You need to add salt to your water softener more frequently
    • You’ve had a drop in water pressure

      If you notice changes in your water softener’s performance, here are a few things you can troubleshoot before you call for water softener repair:

      You will probably notice one or more of the following signs that your water softener needs repair:

    Start with the following steps:

    1. Check the brine tank (where you add the salt) 

    Is there salt built up? If you notice a salt build-up, use mild soap and water to wash the salt away and rinse it completely.

    1. Check the connection between the mineral tank and resin tank.

    Sometimes salt can get lodged in the plug of the connection between the mineral tank and resin tank. Clean it with mild soap and water.

    1. If your water is hard and the level of salt is not dropping:

    A salt bridge will sometimes form inside the brine tank. The bridge creates a space between salt and water caused by humidity or the wrong kind of salt for your water softener. Use a broom handle to push the salt down, careful not to put a hole in the tank.

    1. Check the valve drain hose to ensure it is not plugged, kinked, or blocked somehow.

    1. Have intermittent hard water?

    Make sure your timer is set up correctly. If you have a regeneration schedule set up correctly, make sure it’s for the amount of water you use. If you have had water consumption changes recently, this could be the problem. 

    Check the regeneration chart in your water softener manual and adjust it as needed. Also, check for water leaks and dripping faucets, toilets, and tubs. A small leak will waste a lot of water that can cause water softening issues.

    1. Drop-in water pressure in the home when the softener is in service.

    The resin in your water softener can eventually stop working when it gets to a stage where it can no longer remove hardness from your water. The resin will have a mushy feeling and start to slow down the water pressure in the home. 

    In some cases, the resin can build up, and with the force of the water being pushed through the distributors, they can crack, and resin beads will enter the home. Resin change-outs are very common, especially if you are using water provided by the city.

    If you lack a whole house carbon filter to remove the chlorine, This can prematurely wear out your resin beads.

    1. If your water is hard, the salt storage tank has water while the unit is in a soft water cycle, and water runs into the drain.

    This is usually caused by no brine draw. This requires taking apart and cleaning the venturi and nozzle with a toothbrush and mild soap and water and rinsing completely.

    If you are still having trouble, you can always call Lone Star Water Services for repairs.

Some Common Repair and Maintenance Pricing

Diagnostic Fee – $29.00 (fee gets applied to repair as long as scheduled within 30 days of the initial service call.

Preventive Maintenance Service – $95.00

Resin Bed Change outs (includes new resin & a new distributor) 

32,000 grain = $350.00

48,000 grain = $450.00

64.000 grain = $550.00

New Media Bottle (includes new resin & a new distributor & 10 year warranty on tank)

32,000 grain = $475.00

48,000 grain = $575.00

64.000 grain = $650.00


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We serve all areas of central Texas including AustinSan Antonio, Dripping Springs, Blanco, Wimberley, San MarcosBudaKyleLakeway, New Braunfels, Helotes, Pflugerville, Boerne, and more! Contact Us today to schedule your service.

James Casey
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Outstanding, hassle-free experience! Garrett was very polite, knowledgeable, and professional. Lone Star Water Services is a top-notch, customer oriented organization. Give them a call...you'll be glad you did.
Diana B
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After a $9000 quote from another company, I called Lone Star. I was set up with 18 months at 0 interest and the total was $2800. I got a water softener and water filtration. The prices are clearly listed on their website. The installers are friendly and knowledgeable. I highly recommend!
Kate Bunch
Kate Bunch
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We received excellent customer services from the office staff. The quote and installation process was super easy and professional! He was so knowledgeable and notified me of things I wouldnt have thought of. Ive had the system about a week now and it is night and day to my old system! I highly recommend them and they do service the Liberty Hill area
Tui Leauanae
Tui Leauanae
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Great job! I highly recommend their services. Garrett was friendly and extremely helpful.
Jesse Rocha
Jesse Rocha
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Lone Star provided excellent service from start to finish. From getting an estimate to having my water softener installed was quick, easy and painless. They made sure to answer all my questions and educated me with great information about their product. Will absolutely be recommending to family and friends.
Sidney Hertz
Sidney Hertz
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Garrett was honest, fast and friendly. We had a water softener throwing up an error. He gave us the choices of what could be done or getting a new one. We went with the new option and there was zero pressure.
Laura Alderman
Laura Alderman
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We really enjoy the professional service we received from Lone Star Water Service. Garrett completed the job quickly at a inexpensive price. He was very experienced and had great customer service!! We would recommend this company to friends and family.